PRIVACY & COOKIES

PRIVACY POLICY:

 

What type of information do you collect?

We receive, collect and store any information you enter on www.zakonnamavid.com or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

What personal data do we process, for which purpose and what is our legal basis for processing it?

We collect data from you when you visit our website: zakonnamavid.com. The data we collect includes your name, email address, telephone number and shipping/billing address, any additional commentary made when contacting ZM via the ‘chat’ services and ‘contact us’ forms, as well as information regarding your browsing and shopping behaviour. Data is collected when you place an order, register with us, opt into our marketing communications, browse our site and use other services offered by our site. The data we collect is used to take your order, process payment and deliver your purchase to you. We also use it to deliver marketing communications, give access to services for registered users, personalise your visit to our site.

We must have a valid reason for processing your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data: Performance of a Contract, our Legitimate Interests as a business, a Legal Obligation we are required to follow and Consent which you provide to us.

If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.

 

The data we process, and the legal basis we use to process it is detailed below:

Personal Data Processed:

Email address

Purpose:

For direct marketing by email.

 

Personal Data Processed:

Name, email address, phone number, message, location

Purpose:

For purposes of assistance.

 

Personal Data Processed:

Name, email address

Purpose:

Sign up for checkout purposes.

 

Personal Data Processed:

Contact details (name, address, email, postcode, phone number), financial details (credit and debit card details etc), delivery address, ‘add notes’.

Purpose:

When you purchase a product from our website we ask you for the personal data necessary to allow us to fulfil our contract with you including despatching your item and taking payment from you.

 

LEGITIMATE INTERESTS

Purpose:

To monitor how our websites and Apps are used so that we are able to provide a personalised browsing experience, to help us improve the website to make them more user-friendly and help you find products that could be of interest.

Personal Data Processed:

Device information, IP address_, _analysis of website navigation via cookies event trackers, beacons and other technologies. For more information about how we use cookies please read our Cookie Policy below.

 

Purpose:

To analyse the performance of product ranges, anticipate market trends and monitor website visitor behaviour patterns using third party services such as Google Analytics

Personal Data Processed:

Internet log information that is anonymised, so that individuals cannot be directly identified.

 

Purpose:

To understand customers’ patterns, their needs, the products and services that they are interested in, we analyse shopping histories, browsing histories, customer demographics and market research information. In this way, we identify customers’ groups or segments who display similar behavioural patterns.

This helps us to offer an enhanced customer experience and to provide relevant products, personalised services and offers, and to better manage customers’ relationships. It also helps us tailor the marketing that individuals receive in our marketing messages or are shown on our own and other websites and mobile apps, including social media.

Personal Data Processed:

Customer ID, e-mail address, browsing data, IP address, order history, products added to wish list or basket, age, gender, physical address, market research information such as attitudes to fashion, service needs and spend on designer clothing.

 

Purpose:

When we have a service message we need to send you via email confirming your order or returns or informing you of any changes that might affect your order, our service to you or changes to terms and conditions

Personal Data Processed:

Name and email address.

 

Purpose:

When you save an item to your Shopping Bag, but don’t check out, we’ll send you an email service message to remind you that you haven’t checked out

Personal Data Processed:

Name, email address, item(s) saved in Bag.

 

Purpose:

When you make a purchase on our website, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.

Personal Data Processed:

Name, billing and shipping address, email address, phone number, payment information, previous order history.

 

Purpose:

When providing your personal data for email communication purposes you also consent to us using tracking technologies in the email to make sure the email has been delivered, that you have opened it and to monitor if you have clicked on any of the links. This information helps us to measure the value of our communications and to provide you with relevant content.

Personal Data Processed:

Email address and engagement with email and its content.

 

Purpose:

To make size recommendations for specific garments

Personal Data Processed:

Your clothes and shoe size, age, weight and details of the fit of the item.

 

Purpose:

We may use your data to establish or exercise our legal rights or to defend against any legal claims.

Personal Data Processed:

Identification data and other personal data that may be relevant to the specific legal claim.

 

LEGAL OBLIGATION

Purpose:

When you make a purchase on our websites and Apps, we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply.

Personal Data Processed:

Contact details and details of your financial transaction with us.

 

Purpose:

When we process your information in response to you exercising your data subject rights.

Personal Data Processed:

Name, contact information, purchase history, other information you have specifically requested.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

WIX

Wix is the software company, web-development service that provides users such as Zakonna Mavid with templates to create websites, Wix has their own privacy policy, which is out of ZM’s control. For more information on wix.com privacy policy - https://www.wix.com/about/privacy

 

 

How do you communicate with your site visitors?

Zakonna Mavid communicates to you in many different forms:

Email - Marketing campaigns, abandoned carts, account creation, issues with account, order information, payment, confirmation, shipping, resolve a dispute, or any other agreement we may have with you. 

Live chat - online chat services to aid you with any queries you may have.

Telephone - After purchase, we may ask via email if you would like to be messaged/called via mobile/telephone with updates on your order, with the use of text and imagery.

 

Opt out of processing your data:

If you wish, that Zakonna Mavid no longer processes your data, please contact us at assistance@zakonnamavid.com - certain activities on the site may be limited after the request takes action.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. So that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Further questions and your contact information:

If you would like to access, correct, amend or delete any personal information we have about you, please contact ZM at assistance@zakonnamavid.com

 

Receiving a copy of your data:

We comply with personal requests to receive a copy of your data that is processed on www.zakonnamavid.com - please contact assistance@zakonnamavid.com to receive your copy.